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Every time I turn on a TV lately, they are there. The cell phone commercials. Each company promising better service than the others. Verizon, Sprint, TMobile, Walmart's Straight talk, and AT We also have Cricket and some other local area cell phone companies. All of these companies are driving for more of your pocketbook. Once you sign up for service and are a contracted recipient of a cell phone plan you find yourself bombarded with promotions, deals, and new plans that are presented as even better and more special than the last plan you Hermes iPhone 6 Cases For Sale had. Gone are the days when getting a telephone was limited to just the choice of having a wall phone or desk phone. Now you can choose between som many different plans among many providers that each are tailored to grab your attention. So you sign up and get your phone. Now What? At first there is the days of having a new toy. All the apps are loaded that you like. You find the features you like in the various apps and you might even have a few games. But the new wears off. You find that the signal is not as strong in one place as another. You might even find that the phone doesn't get a signal at home where you can use it without reprimand from the boss but it gets a great signal at work where you cannot freely indulge in your new phone. There are other pesky little issues that start coming up. You choose to navigate with the program in your phone, but you find that sometimes the phone doesn't seem to know where it is on the map. But hey, you reboot/restart the phone and everything is okay. Then you get your first bill. There is insurance for the device, the monthly bill for basic service, the extra services, charges for directory calls(you find out that is costly), some of the apps have monthly fees attached, and taxes. So which of the companies out there offering cell phone services are the best? Well, if you listen to the ads it can be confusing. The best way to find the answer to that question is actually closer to home. Your friends and family who have cell phones are going to be the best local advisors of the best choices and what each provider can actually deliver. Where the real collision occurs, howeve,r is the difference you find between what you were told the plan was going to cost and what it really cost. Then you find out how easy it is to go over your data plan, and just how costly that can be. Does this all sound familiar? If you have had any business dealings with a cell phone company this is not only familiar, it is probably grinding your nerves right now. I was in a Sprint Wireless store last night. I stopped to get a WIFI Hotspot device for our home. While going over the plans with the salesman in the store, another salesman was talking to a customer at the next counter. That customer was demanding that the salesman write down what the plan included for his phone, how much his bill was going to be, and exactly what promotions if any that he was accessing. He then asked the store manager to sign his name on the document and date it. Seems a little extreme until I found he was a former Verizon customer. Verizon was my provider last year. But no more. Like the man at the next counter and some of the other customers in the store, who instantly chimed in with their own horror stories recounting what Verizon had done to them, I too had my bad experience. I first acquired a Verizon in December of 2004. I had continual service with Verizon up until September of 2014. I loved the signal quality, I loved the features of my phone, I liked the Jetpack that I acquired for internet service separate from my phone, and I liked the fact that the system of broadcast towers was so widespread that I could get service just about anywhere in the US. But I did not like the doubletalk, the contradictions between call center employees, the changing fees and prices, the failure to keep their commitments and the general attitude toward customers. The last straw was the point where the billing department took payments twice from my checking account. I had set up an easy pay plan where the bill would be deducted from my account automatically. However, I had also used the Visa Check card attached to my checking account to pay for services or to order items and accessories. Verizon had dropped the ball in the past. They had quoted one price and then billed higher for the service. They had often failed to keep commitments and to honor my wishes on the contract for each device. But things really got difficult when I was finding a double debit for the same month's bill from my account. I got on the phone and called customer service, I stayed on the phone for nearly 8.5 hours over two days. I would call and be passed to a superior by the first level Customer representative. After a few minutes, I would be passed higher up the chain. In January of 2014, I got passed from one person to another until I was talking to a senior staff member who told me she had been with Verizon from it's inception as a company. She assured me she would resolve the issues. A week later the double debit amounts taken from my account were put back in my account by Verizon. Then in February they demanded it back. And in March they still wanted those double debits back. I went back to the phones and again spent hours on the phone. Seemingly, we had gotten it settled. But not so, for in the summer the same thing occurred again. They would not correct the errors, and soon I realized I was spending a lot of time on the phone with Verizon Customer service. And if I was not dealing with Customer service I was dealing with Financial services. Then I was shuttled to the Billing department. When it seemed we had solved the problems, they would still come back on the next billing cycle. When I was able to talk to someone who was able to see all the messes Verizon had made and they would start working through them, they would soon say they couldn't correct the problem because the computer wouldn't let them. I found that especially frustrating as the computer can be corrected or reprogrammed. Computers are not supposed to be leading the people, they are only tools after all. Computer techs in Verizon's ranks should be able to take care of the computers one would think. When a family member hacked into my Verizon account online and got herself a new phone, my bill jumped over a hundred dollars. I was getting frustrated. However, I tried to stay with the company. I talked to local Verizon employees, and I talked to customer care representatives on the phone. Finally, I got a Customer care representative that found the same errors that I had seen, without my prompting I might add. But then the bill jumped back to the false amount again. So I called back again. I could not close the line without an early termination fee being debited from my account for the remainder of the twoyear contract. This kind of round and round interaction went on until the end of September when I went to a Sprint store and switched companies for cell phone services. With Sprint, I was immediately aware that the signal strength and quality were a lot less than Verizon. It is inconvenient and aggravating at times, But there are no double debits from my account. What I am told on the phone or in person by Sprint customer service reps is what I get. I have been with Sprint for over 5 months now. I am getting used to the lower quality signal. And Verizon lost a faithful customer who had been with them for over a decade. laws and regulations.

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