Why Is My HP ENVY Printer Showing Offline: 4 Easy Fixes

[Niko Bellic]

Your HP ENVY printer may display an offline error, leaving you unsure of the cause. Printers sometimes encounter this issue even when connected to a device or network. It can be due to connectivity problems, software issues, incorrect settings, incomplete setup, or other factors. This can be confusing or overwhelming, especially if you are facing it for the first time.

Fixing this problem is easier if you know what steps to take. Restarting your devices may also help. Don’t worry if you are not able to resolve it on your own. Below, I will share detailed information about the possible causes and the solutions to bring your HP ENVY printer back online. So, let’s begin!

Common Reasons Why Your HP ENVY Printer Shows Offline

Some of the common causes behind facing the offline problems on your HP ENVY Printer could be as follows:

• The printer is experiencing a connection problem or has damaged wires.
• Your printer configuration is not done properly.
• The printer is not receiving enough electricity.
• There may be an issue with the printer driver or firmware.

Solution 1: Reset Your Printer

If you are facing an offline error or any other technical issue with your printer, the first step is to reset it. Here is how to do it.

1. Press the power button on your printer to turn it off. (If it does not turn off, then directly remove the power cable from the socket.)
2. If you are using USB cables or other cords, remove them as well.
3. Then, keep everything unplugged for around 1–2 minutes.
4. Now, connect the printer’s plug to the power source and turn it on.
5. Reconnect the printer to your PC and check if it still shows as offline.

Solution 2: Set HP ENVY Printer as Default

If your HP Printer isn’t set as the default device, it may cause an offline error. Here is how you can easily set it as your default printing device to remove the issue.

• On your PC, go to the search icon and open the Printers & Scanners window.
• On the open page, ensure that the “Let Windows manage my default printer” option is not selected.
• When the list of printers appears, select your printer model, then click Manage. If there are multiple printer names that match yours, select the printer that is idle or online.

• Then, move to the Manage your device field and select the “Set as default” option.

• Finally, check if the printer is displaying an offline error.

Solution 3: Remove and Re-Add Your Printer

If your printer is showing an offline problem, then you should try removing and re-adding the printer. Follow the steps below to do that.

1. First, confirm that both your printer and PC are connected to the same network.
2. Then, you need to launch the HP Smart App on your device.
3. Next, right-click on the printer name, then select Hide Printer, and then confirm the action by choosing the Hide Printer option once again. (If you are using the HP app, then click on your printer option and then choose the option Remove from app.)
4. After removing the printer, click the plus (+) sign to re-add it.

Solution 4: Use HP Smart App Diagnose & Fix Tool

• First, make sure to install the HP Smart app on your device and then open it.
• Then, go to the Diagnose & Fix section.
• On your PC, select the Diagnose & Fix icon from the bottom left side of the screen. (If you are using a macOS device, then go to the Printers section and select the option from there.)

• Click Start to let the HP Smart app scan and fix any detected issues.
• After that, you should review the results.

1. If it finds any issues, then you should follow the instructions to resolve them.
2. If the program does not detect any problem, then select Done.

• Now, confirm if your printer is still showing the offline error.

Frequently Asked Questions

How Can I fix Offline Issue with My HP ENVY Printer?

If your printer is in an offline state, follow these quick solutions to resolve the issue.

● Reset the printer and restart your computer.

● Check the plugs and cables to ensure they are properly attached.

● Update the printer driver and firmware.

● Make sure to deselect the “Use Printer Offline” option for your printer.

● Ensure that your printer is getting the proper power supply.

● Make sure your printer is linked to the right device or network.

How to Avoid facing issues with My HP ENVY Printer?

You may not be able to prevent every issue, but regular maintenance can help minimize them. To reduce the risk of frequent errors, connect the printer to compatible devices, update the driver regularly, use a stable and secure internet connection, and perform routine maintenance. If your printer continues to show issues daily, consider seeking expert help.

How Do I Connect My HP Printer back to the Internet?

Follow the steps below if you want to connect your printer to the internet. Make sure the printer is within the internet connection range before starting the process.

1. Initially, turn on the HP printer.
2. Then, go to the Wireless Settings menu.
3. After that, choose Wi-Fi Setup Wizard or Wireless Setup.
4. The printer will scan for nearby networks and display them on the screen.
5. From the list, choose the right one to connect.
6. Enter the network password using the control panel.
7. Finally, the connection will be complete.

Source: Why Is My HP ENVY Printer Showing Offline

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