How long does Onlyplay take to respond to complaints?

[Jonh Newman]

Hello! How long does Onlyplay take to respond to complaints?

[Konstantin Volkov]

Hello! Response time varies by complaint severity and complexity. Industry standards: critical issues (game down, major bugs) - same day response, RTP/fairness concerns - 24-48 hours with investigation, feature requests or minor issues - within week. Good providers acknowledge complaints quickly even if resolution takes time. SLA (Service Level Agreement) with operators may specify response times. Player complaints routed through operator may take longer due to communication chain. Check onlyplay quality complaints for their timelines. Faster response doesn't always mean instant resolution - proper investigation takes time.